Responsible Gaming at cry99
Gambling is entertainment, not a financial strategy. cry99 gives every Bangladesh player the tools to stay in control, play within their means, and get help when they need it.
Our Commitment to Safe and Responsible Play
cry99 is committed to providing a safe, fair, and responsible gaming environment for all players in Bangladesh. We believe that gambling should be a source of entertainment — a way to enjoy cricket betting, live casino, and slots as a leisure activity within a budget you are comfortable with. It should never be treated as a way to earn money, solve financial problems, or escape personal difficulties.
cry99 takes responsible gaming seriously. We actively monitor player behaviour to identify signs of potential harm, provide accessible self-help tools to all registered players, and maintain a 24/7 support team dedicated to helping players who feel their gambling may be getting out of hand. No player should ever feel alone in managing their gambling — our team is here to help, without judgment.
Gambling is Not a Source of Income
All casino games and betting markets have a built-in house edge. Over time, the house always has a statistical advantage. Players who chase losses or increase stakes to recover money they have already lost are engaging in a dangerous pattern that can escalate quickly. At cry99, we encourage every player to set a budget before they play and to stop when that budget is reached — win or lose.
Responsible Gaming Tools Available to All Players
Every registered cry99 player has access to the following tools inside their account settings. These tools are free, instant, and designed to help you stay in control.
Deposit Limits
Set a maximum deposit amount per day, week, or month. Once set, a limit takes effect immediately. Increasing a deposit limit requires a 24-hour cooling-off period. Decreasing a limit takes effect immediately with no waiting period.
Session Time-Out
Set a maximum session length — 1 hour, 2 hours, 4 hours, or a custom duration. When your session time expires, you are automatically logged out regardless of any game in progress. No bets can be placed after a session time-out until you manually log back in.
Cooling-Off Period
Temporarily suspend your account for 24 hours, 7 days, 30 days, or 90 days. During the cooling-off period, you cannot log in, make deposits, or place bets. Winnings already credited to your account remain untouched and can be withdrawn after the period ends.
Self-Exclusion
Permanently close your cry99 account. Self-exclusion is irreversible — once requested, your account cannot be reopened. Any remaining balance will be returned to your registered bKash or Nagad account within 30 days. If you feel gambling is seriously affecting your life, self-exclusion is the right step.
Reality Check Alerts
Enable pop-up reminders at set intervals (every 30, 60, or 120 minutes) while you are playing. Each alert shows how long you have been playing, how much you have wagered in the current session, and gives you the option to end the session immediately.
How to Activate These Tools
All responsible gaming tools are located in Account Settings > Responsible Gaming inside your cry99 account. They are available 24/7 at no charge. You can also request activation of any tool by contacting the support team via live chat or at [email protected] — our team will apply the tool to your account immediately, usually within minutes.
How to Set Up Your Responsible Gaming Controls
Follow these steps to activate deposit limits, time-outs, or self-exclusion on your cry99 account.
- Log in to your cry99 account using your registered mobile number and password.
- Tap your profile icon in the top-right corner of the screen to open your account menu.
- Select Account Settings, then tap Responsible Gaming from the list of options.
- Choose the tool you want to activate — Deposit Limit, Session Time-Out, Cooling-Off, Reality Check, or Self-Exclusion. Follow the on-screen prompts to set your preferred parameters.
- Confirm your selection. The tool activates immediately. You will receive an SMS confirmation to your registered mobile number.
If at any point you have difficulty accessing the Account Settings section, or if you would prefer our support team to set a limit or exclusion on your behalf, contact us at [email protected]. There is no waiting period — requests submitted via email are acted upon within one business hour during support hours, and within four hours outside normal support hours.
Warning Signs That Gambling May Be Becoming a Problem
Problem gambling can develop gradually. Recognising the early warning signs is the most effective way to get help before gambling causes serious harm to you or your family.
- You are spending more money on gambling than you originally planned, or more than you can comfortably afford to lose.
- You find yourself chasing losses — placing more bets to try to win back money you have already lost.
- Gambling is affecting your sleep, concentration, work performance, or daily responsibilities.
- You feel irritable, anxious, or depressed when you are not gambling, or when you try to reduce or stop gambling.
- You are borrowing money, taking loans, or selling possessions to fund gambling.
- You are hiding your gambling activity from family members or lying about how much time or money you spend on gambling.
- You continue gambling despite the negative impact it is clearly having on your finances, relationships, or mental health.
If You Recognise These Signs, Please Reach Out
Recognising a problem is the first and most important step. You do not need to be in a crisis to ask for help. cry99's support team is available 24/7 and will not judge you. You can also activate a cooling-off period or self-exclusion immediately from your account settings — no explanation required.
Six Principles of Safe Gambling
These six principles help every cry99 player in Bangladesh keep gambling safe, enjoyable, and within healthy boundaries.
Set a Budget
Decide how much you are prepared to spend before you open the app. Treat this amount as the cost of entertainment — not an investment.
Set a Time Limit
Decide how long you will play before you start. Use the session time-out tool to enforce this automatically. Regular breaks help you stay in control.
Never Chase Losses
Losing streaks are a normal part of gambling. Accept losses as part of the entertainment cost and resist the urge to increase your stakes to recover them.
Keep Family Informed
Gambling is healthier when it is not a secret. Let a trusted family member know you gamble, how often, and roughly how much. Accountability reduces risk.
Use Only Disposable Income
Never gamble with money earmarked for rent, food, bills, school fees, or any essential expense. Only money you can genuinely afford to lose should be used for gambling.
Take Regular Breaks
Step away from the screen regularly. Long unbroken sessions impair judgment. Even a 10-minute break between sessions helps you reassess whether to continue playing.
21+ Age Restriction — Zero Tolerance
cry99 operates a strict zero-tolerance policy on underage gambling. All players must be at least 21 years of age to register an account, make a deposit, or place any wager on the cry99 platform. This requirement applies to all players in Bangladesh without exception.
cry99 verifies player age at two stages: at registration (via date of birth declaration) and before the first withdrawal (via KYC identity verification using NID, Birth Certificate, or Bangladeshi Passport). Any player found to have been under the age of 21 at the time of registration will have their account permanently closed and all balances forfeited. cry99 will share information about underage gambling with relevant authorities where required by law.
If you are a parent or guardian and you are concerned that a person under 21 in your household has accessed or registered on cry99, please contact us immediately at [email protected]. We will investigate and take appropriate action, including account closure and full data deletion, as quickly as possible. We also encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing online gambling platforms.
Parental Controls
If you share a mobile device or computer with family members who are under 21, we strongly recommend installing parental control software to restrict access to gambling websites. Many Android and iOS devices include built-in screen time and content restriction tools in their settings menus — these are free and effective.
Support Is Always Available — You Are Not Alone
If you feel that gambling is becoming a problem for you — or for someone you care about — please do not wait until things get worse before reaching out. cry99's responsible gaming support team is available 24 hours a day, 7 days a week. There is no judgment, no pressure, and no obligation. Our team is here to listen and to help you access the right tools or take a break from gambling entirely, however long you need.
Contact cry99 Responsible Gaming Support
Our support team can help you activate deposit limits, session time-outs, cooling-off periods, or permanent self-exclusion — immediately, at your request, at any hour of the day or night.
Email our responsible gaming team: [email protected]
Please use the subject line "Responsible Gaming Request" in your email. Describe what you are experiencing and what tool you would like activated. We will respond and take action within one hour during normal support hours.
cry99 also encourages players who feel they need more structured support to speak with a trusted family member, close friend, or community leader. In many parts of Bangladesh — from Dhaka and Chittagong to Sylhet and Rajshahi — community and family support networks are a genuine source of strength. You do not need to manage this alone.
Remember: activating a cooling-off period or self-exclusion is a sign of strength and self-awareness, not weakness. Thousands of players across Bangladesh use these tools every year to keep their gambling healthy and under control. cry99 is proud to support every player who chooses to use them.
Play Smart. Play Safe. Play at cry99.
Ready to play within your limits? cry99 gives Bangladesh players a safe, fair, and entertaining platform — with all the responsible gaming tools you need built right in.
Explore cry99 Casino Visit Our FAQ Read Terms & Conditions 21+ only. Gambling involves financial risk. Please play within your means.